The founders of Designfusion have been serving the Siemens PLM customer community for more than ten years. Whether working as part of the Siemens PLM organization, or as leaders of what is now North America's largest dedicated Siemens PLM Solution partner, our team has been committed to providing industry leading support to the engineering design and manufacturing community.
At Designfusion, our goal is to provide unmatched levels of service and responsiveness to our customer. Our approach to customer service is evident from our solution oriented approach to sales, through to our customer support, with our guaranteed availability. Realizing that our customers are often working under intense deadline pressures, Designfusion became the first Siemens PLM VAR in North America to provide 1-800 hotline support. From that first call for support through to the most advanced service, customization or implementation requirements, Designfusion is there for our customers. Our ongoing efforts are directed at enabling our customers to rapidly gain return on their technology investments. Designfusion's experienced staff has assisted in all sizes of implementation, from single seat local implementations to large and complex implementations across the globe.
Our commitment to our customers includes actively working with the local user community to establish user groups and ongoing technical forums. As evidence of that commitment the user group activities in our regions regularly deliver the highest attendance in North America. A well connected customer community is an invaluable resource for companies looking to exchange experiences and knowledge.
Recognised by both our customers and Siemens PLM as a true Value Added reseller Designfusion has consistently delivered Platinum level performance. From the opening day on 2002 through to 2009 Designfusion grew from five people with no customers to more than 40 people covering 1400 customers. We measure our success in terms of customer satisfaction, our rapid growth, industry leading position and 98% renewal rate on support contracts provide a strong indication of our performance.
At Designfusion we take nothing for granted and work to earn your business on a daily basis.
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